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Do not expect your business analyst to share your discomfort. Involvement with the customers suffering might cause him to lose valuable business objectivity. Be cheerful at all times. Your business analyst leads a busy and trying life and requires all the gentleness and reassurance he can get. Try to suffer from the problem for which you are being analysed. Remember that your business analyst has a professional reputation to uphold. Do not complain if the solution fails to bring results. You must believe that your business analyst has achieved a deep insight into the true nature of your problem, which transcends any mere permanent cock-up you may have experienced. Never ask your business analyst to explain what he is doing or why he is doing it. It is presumptuous to assume that such profound matters could be easily explained in terms that you would understand. Submit to novel experimental treatment readily. Though the experience may not benefit you directly, the resulting project will surely be of minimal interest. Do not suffer from problems that the Company cannot afford. It is sheer arrogance to develop problems that are beyond your means. Never reveal any of the shortcomings that have come to light in the course of dealing with your business analyst. The customer-business analyst relationship is a privileged one, and you have a sacred duty to protect him from exposure in a formal appraisal. Never die while in your business analyst’s presence or under his direct guidance. This will only cause him needless inconvenience and embarrassment, not to mention an Issue Log Entry that no longer has a business sponsor. |
